:max_bytes(150000):strip_icc()/TermDefinitions_crypto_final-940e93a6cb5341999a5d735fbf04fbfe.png)

How can service organizations measure the impact of improvement initiatives? What is the role of data in understanding and improving service delivery?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- How can pain points and moments of truth be highlighted in a customer journey map? How can customer journey maps be used to understand the customer experience from their perspective?
- How does service-dominant logic differ from goods-dominant logic?
- What is the future outlook for the role and impact of SSTs in the service sector? What is the role of employees in service delivery?
- What are the considerations for managing a global service workforce?
- How can CRM systems facilitate service recovery and complaint management?
- What are the opportunities and challenges of mobile service delivery? What is the impact of cloud computing on service operations?
- How can CRM systems be used to improve service delivery?
- What role does technology play in standardizing or customizing services for global markets? How can service organizations ensure consistent branding and communication in international markets?
- What are the benefits of SSTs for service organizations (e.g., cost reduction, increased efficiency)? What are the benefits of SSTs for customers (e.g., convenience, speed, control)?
- Why is service recovery important for customer satisfaction and loyalty?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.