How can aspiring leaders develop the skills and mindset needed to excel in service leadership roles? What is service recovery?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is the definition of service Informational
- What are the potential benefits of effective service recovery? What are the key steps involved in a successful service recovery process?
- What are some ethical considerations related to demand management strategies? What is the definition of waiting line management in services?
- How can promotion and communication strategies be used to shape customer demand? What are some service design strategies that can help manage demand variability?
- How do service leaders foster a culture of continuous improvement and innovation within their organizations? What role do service leaders play in shaping and reinforcing the service culture?
- What are some short-term capacity adjustment strategies (e.g., overtime, part-time staff)?
- How can service organizations mitigate legal risks? What is the role of legal counsel in advising service organizations?
- What are the potential risks of relying too heavily on the service recovery paradox as a strategy? How can organizations aim for "zero defections" rather than relying on the need for service recovery?
- How does the design and layout of the front office impact the customer experience and employee productivity? What are some common challenges faced by front office employees?
- How do service leaders foster a culture of continuous improvement and innovation? What role do service leaders play in managing service failures and ensuring customer recovery?
- How can predictive analytics be used to anticipate customer needs and service issues?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.