


Responsiveness How can a focus on meeting and exceeding SLA contribute to a more agile and responsive support function?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is sla time Informational
- Customer expectations How is SLA time measured?
- Responsibilities How to ensure that all stakeholders understand the SLA commitments?
- Accountability How to foster a customer-centric culture within the support organization that drives a strong focus on achieving SLA excellence?
- Managing expectations How to develop a communication plan for service outages that keeps stakeholders informed and mitigates negative SLA perceptions?
- Root cause explanations What is the relationship between SLA time and customer loyalty programs?
- Ensuring availability How to establish proactive maintenance schedules and procedures to minimize system disruptions that could impact SLA?
- Proactive communication
- Regular monitoring
- Reduced attrition What is the impact of artificial intelligence (AI) on the evolution of SLA management?
- Key metrics tracking
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.