



Managing expectations
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what is sla time Informational
- Performance targets What is the impact of SLA time on brand reputation?
- Increased errors How to prevent agent burnout and maintain high levels of SLA adherence?
- Regular updates What is the role of collaboration tools in improving communication and SLA adherence within support teams?
- Updates and patches What is the relationship between SLA time and the cost of service delivery?
- Remedies How to define exceptions to SLA time?
- Stakeholders
- Clarity What are the key elements of a well-defined SLA document?
- Efficient problem solving
- Efficiency gains How to invest in ongoing training programs that equip support agents with the skills and knowledge to consistently meet SLA targets?
- Collaborative problem solving What is the impact of proactive outreach on customer perception of SLA?
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