



Empathetic communication What are the challenges of measuring SLA for intangible services?
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what is sla time Informational
- Identifying trends
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- Problem ownership How to define different priority levels for SLA?
- Efficient routing What are the best practices for SLA management?
- Identifying root causes
- Pilot programs
- Historical data What factors influence SLA time?
- COBIT How can these frameworks help in managing SLA time effectively?
- Consistency across channels How to define and manage SLA across various support channels (e.g., phone, email, chat, social media) to ensure a consistent experience?
- Sense of urgency How to balance personalization with efficient SLA delivery?
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