

Best practices
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is sla time Informational
- Automated tasks How can AI help in proactively identifying and resolving issues before SLA is impacted?
- Cross-cultural training
- Avoiding delays How to perform effective capacity planning to ensure that sufficient resources are available to meet anticipated demand and maintain SLA?
- Scope and objectives
- Accountability How to establish and communicate a clear escalation matrix for handling issues that require higher-level intervention to meet SLA?
- Knowledge articles What is the impact of well-designed support workflows on agent efficiency and SLA adherence?
- Preventive actions How to implement effective proactive problem management processes?
- Differentiated service levels
- Real-time interaction How to leverage collaboration tools to facilitate seamless communication and knowledge sharing among support agents?
- ITIL certifications
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.