.jpg)


How can training programs address topics such as communication, problem-solving, cultural sensitivity, and emotional intelligence?
In Stock
$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
Find similar items here:
what is service in hotel management Informational
- How can hotels avoid these pitfalls and ensure a positive guest experience?
- What is the impact of a positive and supportive work environment on employee morale, retention, and ultimately, the quality of service provided to guests?
- What are some key metrics that hotels can track to monitor employee engagement and its impact on service quality?
- How can hotels create "wow" moments for their guests?
- What is the role of empathy in providing excellent service?
- How can hotels implement mentorship programs and other forms of peer support to help employees grow and develop their service skills?
- How can hotels identify and attract individuals with a natural aptitude for service?
- What are some effective interview questions and assessment methods for evaluating service skills and attitudes?
- How can hotel staff be trained to handle difficult interactions with empathy and problem-solving skills?
- What is the impact of cleanliness and maintenance on guest perceptions of service quality?
-
Next Day Delivery by USPS
Find out more
Order by 9pm (excludes Public holidays)
$11.99
-
Express Delivery - 48 Hours
Find out more
Order by 9pm (excludes Public holidays)
$9.99
-
Standard Delivery $6.99 Find out more
Delivered within 3 - 7 days (excludes Public holidays).
-
Store Delivery $6.99 Find out more
Delivered to your chosen store within 3-7 days
Spend over $400 (excluding delivery charge) to get a $20 voucher to spend in-store -
International Delivery Find out more
International Delivery is available for this product. The cost and delivery time depend on the country.
You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
No reviews yet. Only logged in customers who have purchased this product may leave a review.