Why is it important for service staff to be proactive?
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Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what is restaurant service Informational
- What are the key touchpoints for online orders? What are some effective techniques for handling situations where a customer makes a mistake in their order after it has been placed or served?
- How can service staff respond quickly and efficiently to clean up the mess and ensure the customer's comfort?
- What are some techniques for pacing the meal appropriately? What is the role of leadership and management in fostering a culture of excellent service?
- What are some common challenges in serving large groups? How does music and lighting affect the ambiance and perceived service quality?
- What are some opportunities for more personalized interactions?
- How can the design facilitate efficient service and a welcoming atmosphere?
- How is sustainability impacting restaurant service practices? What are the cultural differences in restaurant service expectations?
- How can service staff create a more memorable connection? What are some effective techniques for closing a customer's table and inviting them to return without being pushy or rushing them?
- When is it appropriate to offer a replacement or a refund? What are some strategies for providing attentive and personalized service to customers who have specific dietary preferences or restrictions beyond allergies (e.g., vegan, vegetarian, gluten-free)?
- What are some appropriate gestures of goodwill? What are some strategies for providing attentive and efficient service to customers who are seated at the bar?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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