


How does a KEDB support the management of organizational change management related to IT services?
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what is kedb in itil Informational
- What is the role of senior management in supporting the establishment and maintenance of the KEDB?
- What is the difference between a KEDB and a frequently asked questions (FAQ) database?
- How can a KEDB be used to support the management of service level agreements (SLAs)?
- What are the benefits of using visualizations to represent KEDB data?
- How can a KEDB be used in self-service portals for end-users?
- What is the role of quality assurance in maintaining the accuracy of the KEDB?
- How can artificial intelligence (AI) be used to enhance a KEDB?
- How does a KEDB support the management of telephony issues?
- Who is responsible for maintaining the KEDB in an ITIL framework?
- What is the lifecycle of a known error in ITIL?
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