



Am I engaging my audience and keeping their attention? 233
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what i say Informational
- What is the shared knowledge or background between me and my audience? 164
- What is the difference between hearing and active listening? 157
- Are healthcare professionals communicating with patients and their families with compassion and understanding? 292
- What are the differences between spoken and written communication? 199
- What is the importance of clear and effective communication in emergency situations? 283
- Am I taking steps to prevent miscommunication? 135
- Am I taking ownership of my words and their potential consequences? 101
- Am I being flexible and adaptable in my communication approach? 338
- Are my arguments sound and well-reasoned? 57
- Am I being empathetic to the emotions of my listeners? 113
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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