



What are some key performance indicators (KPIs) related to MTTR?
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what does mttr stand for Informational
- How can self-service portals empower users and potentially reduce the volume of incidents handled by the service desk?
- What are some key performance indicators (KPIs) for service desk performance?
- What are the challenges of providing effective support across different time zones and languages?
- Are there any standards organizations that define MTTR?
- How does user training impact the number and severity of incidents (and thus MTTR)?
- How can monitoring and alerting be tailored for AI/ML applications?
- What are the implications of these emerging technologies for the skills and training required for support teams?
- What are some common incident metrics that are tracked in addition to MTTR?
- How can security incident response processes be improved to lower MTTR?
- How can organizations ensure that their remote support strategy aligns with their overall IT and business objectives?
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