


Are we committed to getting better over time? What is the level of ownership and accountability for the problem and its resolution among individuals, teams, and the broader organization?
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$34.99
$29.99
Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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what the problem is Informational
- Are these assumptions valid? What data supports the existence of this problem?
- Do we need new ways of thinking?
- Can we learn from other situations? What are the unique aspects of this problem?
- What are the economic consequences? What is the impact on productivity?
- Are there any secondary problems? What are the possible solutions?
- Will they work with what we already have?
- What are the values at stake? What is the history of this problem?
- What are the gaps in our understanding? What are the initial steps that should be taken immediately to start addressing this problem?
- What are the long-term challenges? What are the potential unintended consequences of the proposed solutions?
- Are there political dimensions to this issue?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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